SaxoTraderGO troubleshooting

Google Chrome 

Open Google Chrome 

Click on the control menu  > Settings > Privacy and security:

Go to  Cookies and other site data > switch on  Allow all cookies under General settings

Close Google Chrome, reopen it and login to your account.

If the above does not solve your problem, please contact us and provide exact details of the problem (including a screenshots when possible).

Mozilla Firefox

1. Go to the main menu > click on Options > go to Privacy & Security > Cookies and Site Data > Manage Exceptions...

2. In the Address of website field write www.saxotrader.com then  click Allow and Save Changes

Now close the browser, reopen it and login to your account.

If the above does not solve your problem, please contact us and provide exact details of the problem (including a screenshots when possible).

Safari

Open your Safari browser

Select Safari on the Menu bar

Go to  Preferences

Select Security from the list of options at the top of Preferences window

In the Web content check options Enable plugins, Enable Java and Enable Java Script

Select Privacy  - in the Cookies and website data select "Always allow". Untick “Prevent cross site tracking.

Close the window

Now close Safari, reopen it and login to your account.

If the above does not solve your problem, please contact us and provide exact details of the problem (including a screenshots when possible).

Microsoft Edge

Cookies on Microsoft Edge are enabled by default.

Open your Microsoft Edge browser.

Go to the main menu > Settings > Privacy & security. Under Browsing data, go to Clear browsing data section and click on the button Choose what to clear. Choose Cookies and saved website data and click Clear. After the clearing is completed, restart your browser. 

If the above does not solve your problem, please contact us and provide exact details of the problem (including screenshots if possible).