At Saxo Bank, we aim to deliver reliable platforms and responsive, high‑quality service. If you need assistance, you can find answers on our website and in the help center directly within your account.
Our Help center chatbot is available 24/7 and can connect you with a Client Services agent if you need further assistance.
If you are not satisfied with the assistance you have received, or you believe your case should be treated as a formal complaint, please submit a complaint via our trading platforms:
Once you have submitted your complaint, we will investigate thoroughly, and respond as soon as possible. To help us handle your case quickly, please include as many details as possible such as your account number, order IDs, existing case number, timestamps, a brief description of what happened, and the outcome you are seeking.