As a very first step: check your network access
If you have poor or limited access to the internet/network, the App may load slowly or not at all.
If network access is not the issue, then please try the one following steps - explained in detail below:
Get the latest version of the App
We often release updates for the App to fix common issues.
1. Open the Google Play Store App
2. Tap Play Store/My Apps
3. If the App is listed under "Updates", tap Update
4. Tap Accept
If the App isn't in the "Updates" sections or says "Installed", your App is up-to-date
Force stop and restart the App
Force stopping the App with refresh its active memory.
1. Press your device's Home button
2. Press your device's Menu button/tap Settings
3. Tap Application Manager
4. Find and tap Saxo Trader App that's not working/giving you troubles/problems
5. Tap Force Stop
6. Re-launch the App and attempt to reproduce the issue
Uninstall and reinstall the App
If the Application files have become corrupt, you can easily fix the issue by reinstalling the App
Change your password
If your password contains special characters, it is possible that your device has incompatibility issues with it. Try changing your password to exclude special characters. You can also try to change your password on your SaxoTraderGO web version or SaxoTraderPRO.
