The platform communicates with many servers in order to display different information (Prices, Charts etc.). In some cases, your local settings can block parts of the trading platform from communicating with one or more of those, causing the problems you are experiencing.
1 - Configure Safari Network
Go to Settings>Safari>scroll down to Privacy & Security>set Block Cookies on Always Allow
2 - Enable Java
3 - Turn off and restart the Iphone/Ipad
4 - Remove and reinstall the SaxoTrader app
5 - Remember to accept updates when available
If the problem persists, please provide us with a screenshot of the error. In order to take a screenshot on your iPhone/iPad, press and hold the On/Off/Lock (Sleep/Wake) button on the top or right of your Iphone/Ipad then immediately press and release the Home button. You can find the screenshot in your Photos app. Open Photos, select the picture and send it to us