You can easily track your cash transfers to and from your Saxo account.
- Money sent from your Saxo account (Withdrawal)
- Money sent to your Saxo account (Deposit)
- Potential Rejection Reasons
Money sent from your Saxo account (Withdrawal)
1. Go to the main menu > Deposits & transfers > Recent transfers, or click here, to trace deposits and withdrawals.
2. You can track what happened to a transfer that has arrived at Saxo over the SWIFT (MT103) network by clicking on the link on the transfer:
Money sent to your Saxo account (Deposit)
Money tracking is always easier from the party that initiates the transfer. So contacting the bank you initiated the transfer to check the funds status is the best way to track it.
For Saxo to track an incoming fund, please get the SWIFT (MT103) from the bank you transferred from and send to Saxo to check.
Potential Rejection Reasons
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In case of rejection of withdrawals, please contact your beneficiary bank. |
Deposits can be rejected by Saxo due to multiple reasons. Some of the common reasons are:
Account Restrictions
If your account is restricted due to missing client information,it may affect how you can use our services in the future ultimately putting your account on reduced exposure (this means that you will be unable to add funds to your account or open new positions)
To check if your account information is updated, please check status under:
Go to the main menu > Update your personal information > Update account details.
Possible Third-party transfer
Saxo does not accept payments from accounts or cards that are not in your name (3rd party payments).
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Note: Any payments made by a third party will be returned to the source card or bank account. |
Unidentified Account
Example: Missing Names, Client IDs on the transaction.