For the quickest reply to your query, please contact us through the platform, via live Chat.
Chat
Log in to your account, then:
- Desktop platforms:
> Chat - Mobile app SaxoTraderGO: Menu icon
> Support > Chat
Support ticket
If you require additional assistance you can submit a case via the trading platform.
- SaxoTraderGO/PRO: > Contact support > Create and view support request
- Mobile App SaxoTraderGO: Navigate to Menu icon
> Support > Contact support and click on "Create Support queries and see your historical support cases".
It is possible to attach documents to the case by clicking on Attach files. Please remember to select a subject from the drop-down menu under Please select an option...
You can follow up on your cases from My tickets available in the same view.
Call
If you have problems accessing the platform, you can call us on +41 58 317 9500. International numbers are available here.