I get the message "Exposure cannot be increased due to client configuration". What should I do?

The message "Exposure cannot be increased due to client configuration" can be linked to different causes.

Please check if you have received notifications from Saxo Bank about Renewing of personal details by e-mail or on the platform:

• SaxoTraderGO: click Update account information
• SaxoInvestor: click Update account information
• SaxoTraderPRO: navigate to the main menu > Look under Personal details > Update your personal information > Update account details

If yes, please follow instructions to submit the requested details, as that could be a reason you cannot open new positions and increase the exposure.

If this is not the case please contact us and we will be happy to investigate further.