Phone number and email address
You can update your personal information after you have logged in to your account:
- SaxoTrader: Update account details
- SaxoInvestor: Update account details
Or navigate to the main menu > Update personal information > Update account details
If you have problems opening the form, try the Troubleshooting Instructions.
The form might not be available
- If you have been contacted by us (clientrenewal@saxobank.com) to verify and renew your account details and documentation, the option to update your contact details on the platform might be temporarily unavailable until the verification process has been completed by Saxo.
- For some account types, the form is not available at the moment. If you don't have access to it, please get in touch and we will assist you.
- If your account is a corporate account or a joint account, the form to update contact details is not available
- The module can only be used to register your primary phone and email
Name
Please let us know your new name by starting a chat and asking to speak to a Client Services representative, who will guide you through the process. You will be asked to provide proof of identity, such as:
- National Identity Card
- Passport
- Deed Poll (A legal document that allows an individual to change their name officially. It is a formal declaration of intention to renounce a previous name and adopt a new one.)
Residential address
- Click here to go to Personal information and documents
- Select the option: Proof of identity / Residential address, and attach a proof of your new address in the form of one of the documents (issued within 6 months):
- National Identity Card
- Bank Statement
- Utility Bill
- Landline/Internet Bill
- Tax Statement
- Driver's License
- Official government document issued in your name