Saxo’s AI assistant is an AI-powered chat support tool designed to provide you with quick answers to the main questions you might have while using our platform. It uses AI to interpret the Help Articles and other information available on our website to give you a summarised response based on its training.
When using our AI assistant, the chat is not handled by a human, and its responses are fully automated and limited to the content of the website, our Help Articles and its pre-training.
By using the AI assistant, you confirm that you have read and understood the contents of this webpage.
Disclaimer
The AI assistant is there to help you answer your questions as quickly as possible, but you should be aware that its responses are general information only — the AI assistant may not be 100% accurate, complete, or up to date. Its responses are not advice, recommendations, opinions, trading strategies, or encouragement to act in any particular way. Saxo is not liable for any decisions you make based on the responses of the AI assistant.
Please only ask the AI assistant general questions and do not share personal or sensitive information including your name, financial details, or account specifics. If you have any questions or issues involving personal details, please ask the AI assistant to connect you with an agent.
Please make sure you read and understand the following important information about using the AI assistant:
- No obligation: You don’t have to use the AI assistant if you don’t want to. If you want to speak to a person, you can ask to be connected to an agent.
- Information only: The AI assistant’s responses are general information only and are not financial, investment, legal, or tax advice. Always consult a qualified professional for advice tailored to your specific circumstances.
- What you can use it for: The AI assistant is configured to help you answer questions for which it can find answers through our online Help Articles and other information available on our website.
- Limitations: The nature of the AI assistant means that it may sometimes not understand questions or may provide inaccurate or irrelevant responses.
- Consumer protection: We regularly monitor the output of the AI assistant to make sure it’s providing our customers with good outcomes. If you have any concerns or issues about the AI assistant, please let us know by writing to us via the Help Centre contact pages.
- Privacy: Conversations with the AI assistant are processed in accordance with our Privacy Notice, available on our website. We remind you not to share personal or sensitive information with the AI assistant.