For the quickest reply to your query, please contact us through the platform, via live Chat.
Chat
Log in to your account, then:
- Desktop platforms:
> Chat - Mobile app SaxoTraderGO: Menu icon
> Support > Chat
Support ticket
- Desktop Platforms:
> Support and click on Create support request - SaxoTraderGO Mobile App: Menu icon
> Support > Create Support request
It is possible to attach documents to the case by clicking on Attach files. Please remember to select a subject from the drop-down menu under Please select an option...
To follow up on your tickets:
- Desktop Platforms: Click the envelope
> Inbox - SaxoTraderGO Mobile App: Go to the Menu > Inbox
This short video shows you where to find the responses to your open tickets and how to reply to them.
Example from SaxoTraderGO
Phone Call
If you have problems accessing the platform, you can call us on +44 207 151 2100. International numbers are available here.