For the quickest reply to your query, please contact us through the platform, via live Chat.
Chat
Log in to your account, then:
- Desktop platforms:
> Chat - Mobile app SaxoTraderGO: Menu icon
> Support > Chat
Phone Call
If you have problems accessing the platform, you can call us on +44 207 151 2100. International numbers are available here.
Support ticket
- Desktop Platforms:
> Support and click on Create support request - SaxoTraderGO Mobile App: Menu icon
> Support > Create Support request
It is possible to attach documents to the case by clicking on Attach files. Please remember to select a subject from the drop-down menu under Please select an option...
To follow up on your tickets:
- Desktop Platforms: Click the envelope
> Inbox - SaxoTraderGO Mobile App: Go to the Menu > Inbox
This short video shows you where to find the responses to your open tickets and how to reply to them.
Example from SaxoTraderGO
