I can't remember my Saxo ID or password. How can I retrieve them?

If you have forgotten your login credentials, you can easily retrieve your user ID or reset your password through our platform or online.

Before you start

• Your user ID is the username used to log in to your Saxo account.

• Your user ID is not your account number or client account number

• You will need access to your registered email address and/or phone number to complete the recovery process

I forgot my user ID

To retrieve your user ID:

1. Go to the login page of your Saxo platform.
2. Click Forgot user ID.
   
3. Follow the on-screen verification steps.
4. Your user ID will be sent to you securely.
    

I forgot my password

To reset your password:

1. Go to the login page of your Saxo platform.
2. Click Forgot password.
   
3. Complete the verification process.
4. Create a new password.

Alternatively, you can reset your password directly here: Reset your password
 

I still cannot access my account

If you've recovered your user ID or reset your password but are still unable to log in, the issue may be related to another login setting.

Not receiving a verification code?

You may be experiencing a two-step authentication or trusted-device issue. Read "Adding a trusted device to your Saxo account".

Changed your phone number?

If the phone number registered on your account is no longer available, you may need to update your authentication settings. Read "Adding a trusted device to your Saxo account".

Locked out after too many login attempts?

If you entered an incorrect user ID or password multiple times, your access may be temporarily restricted. Read "What do I do with the error message, "You have exceeded the maximum login attempts. Please wait the specified time before you log in again"?".

Recovered your credentials but still cannot log in?

Need additional assistance

If you are still unable to regain access to your account after following the steps above, please contact Saxo Support.