You can update your personal information directly on Saxo platforms.
Phone number and email address
You can update your personal information after you have logged in to your account:
- SaxoTrader: Update account details
- SaxoInvestor: Update account details
- SaxoTrader Desktop: navigate to the main menu
> Update personal information > Update account details
The form might not be available
- If you have been contacted by us (clientrenewal@saxobank.com) to verify and renew your account details and documentation, the option to update your contact details on the platform might be temporarily unavailable until the verification process has been completed by Saxo.
- For some account types, the form is not available at the moment. If you don't have access to it, please get in touch and we will assist you.
Name change
Please inform us of your new name via a Support request, select the option General enquiry and attach the proof of your new name in the form of one of the documents:
- National Identity Card
- Passport
- Deed Poll (A legal document that allows an individual to change their name officially. It is a formal declaration of intention to renounce a previous name and adopt a new one.)
Residential address
To Update your account information:
- Confirm your data until you reach the Update address step and follow the instructions provided.