The error message: An error occurred. Please contact customer support if this problem persists may be displayed.
This can appear when trying to load certain modules (Contact support, Subscriptions, Funding, Update personal details and some reporting modules) in our trading platforms, when using the Safari browser on MacOS or iOS.
On your Mac
- Launch Safari
- Click Safari
- Click Preferences...
- Select Privacy
- Uncheck Prevent cross-site tracking
On your iOS phone
- Open Settings
- Go to Safari
- Switch off Prevent Cross-Site Tracking