At Saxo, we prioritize the security of your account and ensure that only you can initiate withdrawals. To maintain this security, withdrawals are permitted only to accounts that have been verified as belonging to you. The only way to register an account for withdrawal is to make a deposit via a bank/wire transfer.
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If you don't have an account registered for withdrawals you would see this on the platform:
How to register a new bank account for withdrawal:
- Make a deposit from the new bank account using a bank/wire transfer (including Paynow) to your Saxo account. Please always insert your Saxo ID in the Comments /Message to receiver /Bill Ref/Payment Details field.
Read also: How to make a bank transfer - We verify the incoming payment details and store them for you to withdraw securely. Wait for the notification that the payment has been received (this can take up to 3 business days). The notification will also inform you if your bank account has been registered for withdrawal or not.
- You can then make withdrawals to the new account. If your account is not registered please read the instructions below.
I have made a bank transfer to my Saxo account, but I still don't see the account number registered for withdrawal
Occasionally when you transfer money to Saxo, your bank may not reveal your personal bank account details to Saxo hence we will not be able to register it.
In that case, it must be registered manually. Please prepare the proof of transaction, your account statement (which shows your name, your account number and bank name) and your ID copy, and send them on the platform:
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- SaxoTraderGO: click Deposit query
- SaxoInvestor*: click Deposit query
- SaxoTraderPRO: click on the support icon '?' > Contact us > Write to us > Cash deposits and withdrawals > Deposits
We will then receive your request and documents and register your bank account accordingly, normally within three working days.
If you need to register the account urgently, please contact us by chat/call after you send the documents on platform. How to contact us