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At Saxo, we prioritize the security of your account and ensure that only you can initiate withdrawals. To maintain this security, withdrawals are permitted only to accounts that have been verified as belonging to you. The only way to register an account for withdrawal is to make a deposit via a bank/wire transfer.
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If you don't have an account registered for withdrawals you would see this on the platform:
How to register a new bank account for withdrawal:
- Make a deposit from the new bank account using a bank/wire transfer to your Saxo account
- We verify the incoming payment details and store them for you to withdraw securely. Wait for the notification that the payment has been received (this can take up to 3 business days)
- You can then make withdrawals to the new account
Read also: How to make a bank transfer
I have made a bank transfer to my Saxo account, but I still can't withdraw to my bank account
Occasionally when you transfer money to Saxo, your bank may not reveal your personal bank account to Saxo hence we will not be able to register it.
In that case, it must be registered manually. Please prepare the proof of transaction, your account statement (which shows your name, your account number and bank name) and your ID copy, and send them on the platform:
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- SaxoTraderGO: click Deposit query
- SaxoInvestor*: click Deposit query
- SaxoTraderPRO: click on the support icon '?' > Contact us > Write to us > Cash deposits and withdrawals > Deposits
If you need to register the account urgently, please contact us by chat/call after you send the documents on platform. How to contact us