How to submit proof of identity/residential address
If you need to update your Proof of Identity (such as a passport or any other ID) or Proof of Residential Address, you can submit documentation by following the steps below:
- Navigate to the menu in the top right corner
- Click on Update your personal information > Submit proof of identity/Residential address
- Select which documents you wish to submit and upload the documents
- Click on Submit
How to submit other documentation
You can submit documents to Saxo through a ticket in the Support module.
To do so, follow the steps below:
- Log in to your account, then
- Navigate to the Support icon in the top right corner and scroll to the bottom and click Contact us
- On Mobile: Navigate to the main menu, and click Help centre
- Select the topic Personal information and documents
- Select Write to us
- Simply describe your query, attach documents, using Add attachment button and hit Send message.
This is how you follow up on your query: How do I find my support tickets?