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  1. Support - Saxo Bank Switzerland
  2. Technical issues

Technical issues

  • Technical requirements

    • What are the system requirements for SaxoTraderGO?
    • What are the system requirements for SaxoTraderGO?
    • What are the SaxoTraderPRO technical requirements?
    • Mobil app system requirements
    • SaxoTrader - Firewall/Proxy Communications
    • I can't find the SaxoTraderGO in the Apple store
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  • Contact support

    • How do I request support?
    • How do I find my support tickets?
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  • Troubleshooting

    • I have a technical problem with your platform. What should I do?
    • SaxoTraderPRO does not start on Windows
    • Problems with the SaxoTraderPRO workspace
    • Error:"An error occurred. Please contact customer support if this problem persists"
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  • Error messages

    • I get the message "Exposure cannot be increased due to client configuration". What should I do?
    • Why am I not able to trade certain instruments?
    • Unable to submit my stock transfer request- error “the rate is invalid for the shares”
    • Why do I get the message 'You have insufficient cash in the account to make this trade'?
    • Why am I not able to trade certain ETFs?
    • Why has my order been rejected?
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All trading carries risk. Read more. To help you understand the risks involved we have put together a series of Key Information Documents (KIDs) highlighting the risks and rewards related to each product. Read more

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