With PayNow and FAST your account can be funded instantly, to within one business day, free of charge. Credit card payments are also immediate, but charges may apply.
Other payment methods typically take longer. Please visit our funding instructions page for more details.
If funds are not received within 5 business days, please contact your bank (the Remitter) and ask for a copy of the SWIFT confirmation (MT103). This will help us to trace your incoming funds. If your bank is not able to provide you with the full SWIFT confirmation, we will as a minimum need:
- Header of SWIFT payment – for example F01SAXODKKKAXXX1234123456}{2:I103HSBCSGSGXXXXN}{3:{121:004f3536-5717-41d9-8d52-331619a4
- Field 32A & 33B
- Field 57
- Field 59
Once you have the SWIFT confirmation, please submit it to us via a support ticket.