Deposits
With PayNow and FAST your account can be funded instantly, within one business day, free of charge. Credit/ Debit card payments are also immediate, subject to bank charges.
The relevant fee is displayed before the transaction is submitted and will be deducted from the total amount transferred.
Other payment methods typically take longer. Please visit our funding instructions page for more details.
If funds are not received within 5 business days, please contact your bank (the Remitter) and ask for a copy of the SWIFT confirmation (MT103) and UETR tracking number. This will help us to trace your incoming funds. If your bank is not able to provide you with the full SWIFT confirmation, we will as a minimum need:
- Header of SWIFT payment – for example F01SAXODKKKAXXX1234123456}{2:I103HSBCSGSGXXXXN}{3:{121:004f3536-5717-41d9-8d52-331619a4
- Field 32A & 33B
- Field 57
- Field 59
Once you have the SWIFT confirmation, please submit it to us via a support ticket.
Withdrawals
When transferring funds across borders or in a foreign currency, there are typically several parties involved. Unfortunately on rare occasions, it can happen that funds get stuck with any of the parties involved, which can cause a delay before funds reach the final beneficiary account.
If you do not receive funds within 5 banking days, please Contact Support.
The graph below illustrates the typical flow and the parties typically involved with a cross border transfer or a transfer in a foreign currency.
