An error may occur in the stock transfer module due to a discrepancy in how prices are presented. Initially, the program requires prices to be stated using full stops. However, upon reaching the confirmation window, the prices are displayed with commas, leading to an error message stating, “the rate is invalid for the shares,” and preventing the submission of the request.
To resolve this issue, navigate to the platform's main menu and select Settings > Platform Settings > Regional > Language. Change the format to English. This adjustment addresses the error by correcting the regional settings, which may alter full stops to commas.