Saxo Markets SG Support Help Centre home page
Select country
English (SG)
International Australia 中文 België Belgique Česká republika Italia Danmark France 中國香港 Hong Kong Nederland Polska По-русски Singapore Schweiz Suisse Switzerland United Kingdom 日本
  1. Saxo Markets SG Support
  2. Technical issues

Technical issues

  • Technical requirements

    • What are the system requirements for SaxoTraderGO and SaxoInvestor?
    • What are the SaxoTraderPRO technical requirements?
    • Mobile App System requirements
    • SaxoTrader - Firewall/Proxy Communications
    • I can't find the SaxoTraderGO app in the Apple store
    View all
  • Contact support

    • How do I request support?
    • How do I find my support tickets?
    View all
  • Troubleshooting

    • SaxoTraderGO troubleshooting
    • SaxoTraderGO Troubleshooting on Mobile APP
    • A module in my platform doesn't work?
    • SaxoTraderPRO does not start on Windows
    • Error:"An error occurred. Please contact customer support if this problem persists"
    View all
  • Error messages

    • I get the message "Exposure cannot be increased due to client configuration". What should I do?
    • Unable to submit my stock transfer request- error “the rate is invalid for the shares”
    • Why do I get the message 'You have insufficient cash in the account to make this trade'?
    • Why do I receive the error "Trade would exceed client exposure limitations"?
    • Why has my order been rejected?
    View all

Can't find what you are looking for?

We'll show you how to contact us.

Get help

Saxo Services & Products

  • HOME.SAXO

Losses can exceed deposits on margin products. Please ensure you understand the risks.

Saxo Capital Markets Pte Ltd ('Saxo Markets') is a company authorised and regulated by the Monetary Authority of Singapore (MAS) [Co. Reg. No.: 200601141M ] and is a wholly owned subsidiary of Saxo Bank A/S, headquartered in Denmark. Please refer to our General Business Terms & Risk Warning to consider whether acquiring or continuing to hold financial products is suitable for you, prior to opening an account and investing in a financial product.

Trading in financial instruments carries various risks, and is not suitable for all investors. Please seek expert advice, and always ensure that you fully understand these risks before trading. Trading in leveraged products such as Margin FX products may result in your losses exceeding your initial deposits. Saxo Markets does not provide financial advice, any information available on this website is ‘general’ in nature and for informational purposes only. Saxo Markets does not take into account an individual’s needs, objectives or financial situation.

The Saxo trading platform has received numerous awards and recognition. For details of these awards and information on awards visit www.home.saxo/en-sg/about-us/awards.

The information or the products and services referred to on this website may be accessed worldwide, however is only intended for distribution to and use by recipients located in countries where such use does not constitute a violation of applicable legislation or regulations. Products and Services offered on this website is not intended for residents of the United States and Japan. Please click here to view our full disclaimer.

This advertisement has not been reviewed by the Monetary Authority of Singapore.