Chat
- SaxoTraderGO/PRO:
> Chat - SaxoTraderGO App: Navigate to the Menu icon
> Support > Chat - If you are not logged in: Login to Chat
Support ticket
- SaxoTraderGO/PRO: Navigate to the question mark icon in the top right corner
> Contact support and click on "Create Support queries and see your historical support cases". - Mobile App SaxoTraderGO: Navigate to the Menu icon > Support > Contact support and click on "Create Support queries and see your historical support cases".
- SaxoInvestor (only available in Denmark and Singapore): Navigate to the Settings icon
> Contact support
It is possible to attach documents to the case by clicking on Attach files. Please remember to select a subject from the drop-down menu under Please select an option...
You can follow up on your cases from My tickets available in the same view.
This short video shows how a case is created (SaxoTraderGO):
Phone Call
If you have problems accessing the platform, you can call us on your local number:
| Argentina | +54 1152362369 | Norway | +47 8005 8144 | |
| Australia | +61 282679000 | Poland | +48 222755570 | |
| Brazil | +55 2140420014 | Russia | +45 3977 6559 | |
| Chile | +56 225940253 | China | 400 0628 068 | |
| Colombia | +57 13161659 | Singapore | +65 6303 7888 | |
| Czech Republic | +420 226 201 580 | Slovakia | +421 233329935 | |
| Denmark | +45 3977 6559 | Spain | +34 91769 6996 | |
| France | +33 178945640 | Sweden | +46 (0)2004 39540 | |
| Germany | +49 69120063911 | Switzerland | +41 58 317 9500 | |
| Greece | +30 211 198 6733 | The Netherlands | +31 203332131 | |
| Hong Kong | +852 37601378 | United Arab Emirates | +971 4 5206999 | |
| Italy | +39 02 36682929 | United Kingdom | +44 207 151 2100 | |
| Japan | 0120-007-390 |