If you are required to submit documents to Saxo as part of the periodic Client information update, you will receive all the necessary guidelines. These guidelines are also available here: How to submit missing information for client documentation update?
For any other case requiring document submissions, you can send the documents through a support case:
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Log in to your account, then
- Navigate to the top right corner and click on the support icon
, then click Contact us
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On Mobile: Navigate to the main menu, and click Support icon
- Navigate to the top right corner and click on the support icon
- Select Write to us
- Select the topic that is relevant to your query and you will see a list of options for contacting us:
- Simply describe your query, attach documents, using Add attachment button and hit Send message.
- If the channel offered is the Chat, please request to talk to an agent who will create a support case. You will then find it in the support case inbox and there you will have the option to upload the documents if necessary.
This is how you follow up on your support case: How do I find my support tickets?