You can view replies from Saxo to your questions and support requests/cases in the Inbox of your Saxo platform. Here, you can read and reply to messages from Saxo's Client Service team, provide additional information, and upload supporting documents. This guide explains where to find your conversation history and track the progress of your support cases.
Example from SaxoInvestor
Access your Inbox
You can access your Inbox from either platform:
What you can do in the Inbox
- View replies from Saxo regarding your support requests.
- Follow the progress and status of existing support cases.
- Reply directly to an ongoing case.
- Provide additional information requested by our teams.
- Upload supporting documents and files when needed.
- Access your conversation history in a secure environment designed to protect your account and privacy.
Cannot find your case?
If you cannot find the support case you are looking for, or if you do not have an existing case, we recommend starting a chat conversation and requesting an agent during office hours. Our agents can help locate your case or assist you further.
Please note!
Support cases are not intended for urgent matters, and replies may take up to 10 days. If your request is urgent or requires immediate assistance, please use the chat function and ask to speak with a client service representative.