You can view replies from Saxo to your questions and support requests (Cases) in the Inbox of your Saxo platform. There, you can read and reply to messages from Saxo's Client Service team, provide additional information, and upload supporting documents. This guide explains where to find your conversation history and track the progress of your support cases.
You can follow up on your cases by going to:
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SaxoInvestor (legacy): Click on the envelope icon
> Inbox
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SaxoTrader: Click on the envelope icon
Example from SaxoInvestor