You may have received an email asking you to withdraw any remaining cash and to transfer or sell any remaining securities from your terminated account.
If you have received this communication, it is because your account is already closed, but there are still residual cash balances and / or financial instruments on it. To avoid the possible application of a monthly management fee, where this is not already being applied to your account, it is important that you provide transfer or sale instructions as soon as possible.
This article explains how to transfer cash and/or securities, how to request the sale of any remaining securities, and how to request the write-off of delisted positions.
Note: Please read the notification email carefully. It outlines the steps required for your specific situation and includes the date when your access has been revoked.
My access has been revoked and I cannot log in. What should I do?
If you cannot access your account because the deadline has passed (e.g. 31 August), you will need to use the digital flow to request the transfer of cash or the sale of securities, as you will no longer be able to place these instructions directly on the platform.
Through the digital request flow, you’ll be able to:
- Transfer cash to another bank account
- Request the sale of remaining securities
Please note that we do not support third-party payments. Transfers must be made to an account held in your own name. For corporate accounts with Saxo, withdrawals must be made to a bank account in the name of the same corporate entity.
If we require any further information after you have submitted your details via the digital flow, we will contact you directly using the phone number and/or email address you provided.
Should you wish to transfer out the securities in your portfolio, rather than sell them, please contact us. Kindly note that any security transfer requested in Saxo must be accompanied by a corresponding transfer request submitted to the receiving institution.
If the cash and remaining positions have not been transferred or closed by 31 August 2026, a monthly management fee of EUR 15 will be applied to your account starting on 1 September 2026 (if it is not already active). From 1 September 2026, you will also no longer accrue or receive any positive interest on the account.
I already requested my positions and cash to be transferred out. What happens next?
If valid cash or securities transfer instructions were submitted before the deadline, we will continue processing them until completion. Please note that the final completion time also depends on the processing times of the receiving bank. If you would like to check on the status of your transfer, please contact us.
What if I need to retrieve any reports from the account?
If your platform access has been revoked, contact us and we will assist.
Can I open a new account in Saxo?
If you wish to open a new account with Saxo, please contact us and we will be happy to review your case and guide you on the next steps.