In this article you get help with:
- How to withdraw funds
- How to register a new account to use for withdrawals
- How long does it take to process an account withdrawal?
- Withdraw from a joint account
- Corporate clients
How to withdraw funds
To withdraw funds from your Saxo account:
- SaxoTraderGO: click Withdraw funds
- SaxoInvestor: click Withdraw funds
- SaxoTraderPRO: click menu > Deposits and transfers >Withdraw funds
Once you click on above, please follow the below steps:
- Select the Saxo account you want to withdraw money from
- Enter the Withdrawal amount and the currency
- Select your External account - If there are no External accounts in the menu, read the following: How to register a new account to use for withdrawals
- When done click Transfer
- An SMS with a code will be sent to your registered phone number and a confirmation window will pop up. If you don't get the code, follow the instructions provided in the confirmation window.
- Type in the code in the confirmation window and click Confirm
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At Saxo, we take precautions to ensure your account is secure. For this reason, we only allow withdrawals to accounts that have been verified to belong to you. Previously used and verified accounts will appear in the "External account" drop-down menu of your withdrawal module. |
How to register a new account to use for withdrawals
Please read How to register a new account to use for withdrawals
How long does it take to process an account withdrawal?
Withdrawals done over the platform will be processed the next business day (T+1) if requested before 14:00 CET and T+2 otherwise.
Value dates can vary for a number of reasons, for example:
- incorrect payment details provided (for example, mismatches between the IBAN and account number)
- full withdrawals may require fee calculations as well as closure and settlement of open positions
- unsettled transactions
- the correspondent banks’ handling time
Withdraw from a joint account
You can withdraw funds from a joint account at Saxo to an external bank account registered in one of the account holders' names.
Corporate clients
The online withdrawal module is not available for Corporate Clients by default. To request it, please fill in the form SaxoGroup_Cash_Module_Form, return it to us through a case.
Otherwise, please find following a link to the Funds Transfer Request Form required for withdrawing funds: Transfer Request Form.
How to Submit a Transfer Request
Once you have completed your transfer request form, please follow the steps below to submit it:
- SaxoTraderGO: click Contact us
- SaxoInvestor*: click Contact us
-
SaxoTraderPRO: click the support icon
> Contact us
Next, click on Write to us. Navigate to Cash Deposits and Withdrawals, then select Withdrawals. Fill in the required details accordingly, upload your document, and submit the request.
If you have not received a response or the funds within 5 working days, please contact the Customer Service team for assistance.