Both your User ID and password can be retrieved by clicking on Forgot your User ID or Forgot your password available on the login page. SaxoTraderGo
Alternatively, you can use below link to reset your password: https://www.home.saxo/en-hk/accounts/password-reset
If you are unable to log in to either of our platforms, please try the following:
- Reset your password
- Switch different device/browser
- Clear cache/cookies
- Try to login from incognito
- If you're using app, please ensure it is up to date
If you still need to contact us to get access to login, please call +852 22076040.