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  1. Saxo Markets HK Support
  2. Using our platforms

Using our platforms

  • New platform features

    • The new Portfolio is here
    • Access your new menu – My Profile (Launched December 2022)
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  • Login

    • I forgot my User ID or the Password. How can I retrieve them?
    • Can I access my account when I travel abroad?
    • Adding a trusted device to your Saxo account
    • How do I unlock my account?
    • "Login was unsuccessful. Please correct the errors and try again"
    • What should I do if I don't receive the SMS with the one-time verification codes?
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  • Settings

    • How do I change my settings on SaxoTraderGO?
    • How can I change the platform language?
    • How to enable Trading Products on the Platform?
    • What is 1-click and 2-click trading?
    • How do I enable trades or margin calls notifications?
    • How do I set up price alerts?
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  • Subscriptions

    • How do I subscribe to live prices?
    • What does a Level 2 exchange subscription provide?
    • How do I subscribe to live prices for stock options?
    • Which exchange should I subscribe to?
    • How do I unsubscribe from an exchange?
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  • Watchlist

    • Follow your favourite instruments using the watchlist
    • Create dynamic watchlists using the Screener
    • How many instruments can I have in my Watchlist?
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  • Charts and analysis

    • Navigating the chart toolbar
    • Viewing and linking charts
    • Setting personal chart defaults
    • How to monitor your positions in a chart
    • Setting time period and range combinations in your charts
    • How to monitor orders in charts
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  • SaxoInvestor

    • Do I have to buy all the ETFs in the portfolios?
    • Does Saxo Capital Market receive commission directly from the ETF providers?
    • How can I open a margin lending account in SaxoInvestor
    • How do I close my margin positions from SaxoInvestor?
    • How do I fund my account in SaxoInvestor?
    • How do I get access to SaxoInvestor?
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  • SaxoTraderGO

    • Why can't I see all products on my platform?
    • Trading Stocks on SaxoTraderGO
    • How many charts can I open in SaxoTraderGO?
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  • SaxoTraderGO - App

    • Create a watchlist in our SaxoTraderGO mobile App
    • Navigating charts on SaxoTraderGO mobile App
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  • SaxoTraderPRO

    • Setting up the SaxoTraderPRO work space - Part 1
    • Setting up the SaxoTraderPRO work space - Part 2
    • Customising grid modules in SaxoTraderPRO
    • Can I use SaxoTraderPRO as a professional or institutional investor?
    • How do I reset Workspace on SaxoTraderPRO?
    • Can I run SaxoTraderPRO in a browser?
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Losses can exceed deposits on margin products. Please ensure you understand the risks.

Saxo Capital Markets HK is a company authorised and regulated by the Securities and Futures Commission of Hong Kong. Saxo Capital Markets HK Limited holds a Type 1 Regulated Activity (Dealing in securities); Type 2 Regulated Activity (Dealing in Futures Contract) and Type 3 Regulated Activity (Leveraged foreign exchange trading) licenses (CE No. AVD061). Registered address: 19th Floor, Shanghai Commercial Bank Tower, 12 Queen’s Road Central, Hong Kong

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