How do I request support? Updated 26 November 2021 14:51 For the quickest reply to your query, please contact us through the platform, via live Chat. Chat Log in to your account, then: Desktop platforms: > Support > Chat Mobile app SaxoTraderGO: Menu icon > Support > Chat Support ticket If you require additional assistance you can submit a case via the trading platform. SaxoTraderGO/PRO: > Contact support > Create and view support request Mobile App SaxoTraderGO: > Support > Contact support and click on "Create Support queries and see your historical support cases". It is possible to attach documents to the case by clicking on Attach files. Please remember to select a subject from the drop-down menu under Please select an option... You can follow up on your cases from My tickets available in the same view. Call If you have problems accessing the platform, you can call us on +852 37601378. International numbers are available here.