If you get the message "Exposure cannot be increased due to client configuration". Contact us to find out what the reason is.
If you get the message "Exposure cannot be increased due to instrument configuration”, the instrument selected is not allowed for you to trade.
In most cases it is due to high margin utilization.
There is not enough cash on the account.
Market orders, placed while the market is closed might be rejected due to the fact, that the system will calculate an additional cash buffer based on the instrument's risk rating that must be available in order to buy shares. Please place a Limit order instead in such case, as the limit price will provide a maximum purchase price.
The last one is relevant for trading cash instruments - stocks, bonds and ETFs. Please read more below.
Before the system allows any client to submit an order, there are a few pre-checks in place. These pre-checks are in place to try to ensure the client:
Does not trade himself on margin.
Has a positive cash balance in case the order is executed.
Has a positive cash balance in case the order is executed, and all positions were subsequently to be closed at a later point.
Margin Pre-check Margin Utilization (after trade) < 100% > Order not rejected Margin Utilization (after trade) >= 100% > Reject order
Cash Pre-check 1 Cash Balance All (after trade) => 0 > Order not rejected Cash Balance All (after trade) < 0 > Reject order
Cash Pre-check 2 Total Cash (after trade) => 0 > Order not rejected Total Cash (after trade) < 0 > Reject order
Definitions Margin Utilization MR / (AV + OC - NAMC) MR Reserved for margin positions AV Account Value OC Other Collateral NAMC Not available as margin collateral
Total Cash Sum of:
Transactions not booked
Cost to Close
Min (Margin Profit/Loss + Value of Option Positions; 0)