Here at Saxo we pride ourselves on an open feedback culture. We welcome all feedback—positive or critical—as it helps us improve and prioritise further development. That's why we love when our clients are willing to leave reviews publicly on review platforms.
Why share feedback publicly?
While you can always provide feedback directly to us through our support team, posting public reviews for example on Trustpilot or Google Maps can give a broader and more balanced view of client experiences, which benefits both our clients and our teams. It can help:
- Other investors make more informed decisions
- Provide transparent insights into our services
- Hold us accountable and support continuous improvement
How to write a helpful review
To make your feedback useful for both our team and other investors, we recommend including a few key details:
1. What your experience was about?
(e.g. platform, onboarding, payments, customer support, internal teams)
2. What worked well? Was it:
- Fast response times?
- Helpful support agents?
- Easy-to-use features?
- Smooth transactions?
- Resolution to your problem?
3. What didn’t meet expectations?
- What happened?
- What was unclear or frustrating?
- How it impacted your experience?
4. Let others know the outcome
- Was the issue resolved?
- How long did it take?
- What solution was provided?
How do I leave a review?
Simply click on the blue 'Write a review' button (as seen here) on Trustpilot to proceed to leave your review.
We wish to thank-you for spending your time to leave an online review. It is an investment to help us build an even better Saxo experience in the future.
*N.P. If you have an outstanding issue you need updates on or are in need of urgent help please contact Client Services in the platform or visit this article to choose the contact method you prefer so our Client Services team can assist you promptly.