|
Note: The 'Trust this device' option is currently not available for web browsers-based access (e.g. Google Chrome, Safari, Microsoft Edge, etc.) to our trading platforms. Each time you sign in via a web browser, you'll need to complete the two-factor authentication using either SMS or push notification to your linked mobile device. (See image below) For faster sign-in, please install our mobile app and link your device to receive push approvals. |
With your Saxo account, you can approve your most-used devices as trusted, if you are using our mobile apps on a phone or tablet, or our SaxoTrader for desktop software on your computer. This simplifies the login process by allowing you to skip two-factor authentication on these verified devices, without compromising security.
Adding a trusted device is simple. We will walk you through the process in a few simple steps:
- Logging in and trusting a new device
- Push notifications
- Changing your account phone number
- Replacing trusted devices
- Removing trusted devices
Logging in and trusting a new device
- Log in by entering your User ID and Password and click Continue.
- When logging in from a new device, you will be asked to verify:
-
- If you already have the Saxo app on your phone enabled with face ID, fingerprint or device PIN: Approve the login by clicking the push notification sent to you.
-
If you don’t have the Saxo app on your phone: Approve the login using the verification code sent to you by SMS and click verify.
-
- You now have two options:
- If you choose to trust the device, SMS/push notifications will not be needed in the future to log in with the same device.
- If you choose not to trust the device, you will have to verify with SMS/push notifications upon every login on the device.
- After making your selection, click Continue to SaxoTrader/SaxoInvestor to log in.
|
Rename the device: After verifying, you can choose to rename the device and we recommend doing so as it provides clarity for future use. |
Push notifications
To get push notifications, you must first enable Face ID, fingerprint or device PIN on your Saxo app.
|
Missing push notifications If you do not receive any push notifications when logging in, please make sure that push notifications are enabled on your phone or tablet. Click Enable push notifications in the login process for guidance on how to do it on your device. Otherwise, you can receive an SMS with a code by clicking Receive notification as SMS. |
Changing your account phone number
If your registered phone number has changed, you can reset your password here.
Otherwise, go to the Change your phone number page directly and update your details.
Replacing trusted devices
|
Trusted device limit A maximum of 6 trusted devices are allowed associated with your account. However, you can always log in from any device without replacing trusted devices, but two-factor authentication will be needed. |
If you try to trust a 7th device, you will have to replace one of your existing trusted devices. You can replace a trusted device by selecting it and clicking Replace and continue.
Removing trusted devices
Trusted devices can be removed by logging in and doing the following:
- Click on the menu
.
- Click Platform settings.
- Select Login & Security.
- Look under the Trusted Devices section.
- Click on Manage devices.
Under the Active tab, you can choose to Remove any trusted device from your device list.
If you want to add the device back in the future, you will need to go through the two-factor authentication process again to trust the device.