Using our platforms

Opening an account

• I am trying to open an account. Why is it still not approved?
• Do you have a referral program?
• How to open an account?
• How do I open a VIP account?
• What are your general business terms?
• Who can I talk to if I have specific questions around your offering?

Video Guides

• Where do I find Educational guides in SaxoTraderGo?

• SaxoTraderGO and PRO
• SaxoTraderGO mobile app
• SaxoTraderPRO specific

Funding and withdrawals

• What are the costs of transferring cash?
• How do I remove my expired (replaced) credit or debit card from Saxo platform ?
• How do I fund my account?
• How do I withdraw funds?
• How do I request a securities transfer?
• How long does it take to book funds to my account?

Using our trading platforms

• How to enable Trading Products on the Platform?
• Why Saxo Trader mobile App for iPhone and iPad is not available in Russian App Store ?
• Dynamic Trend + Saxo: The Complete Guide
• 2-factor authentication (2FA) using an authenticator app
• Chart is not available for this instrument
• How do I find the exercise style of an option?

Trading our products

• How does Options Expiry work?
• Why was my limit order not filled?
• How the options exposure is calculated?
• What is a minimum commission?
• Where can I find trading ideas and inspiration?
• Why do I receive an error "Trade would exceed client exposure limitations" ?

Managing your account

• When is the currency conversion rate cost applied?
• How is Client Interest Calculated?
• What is the Cost Summary?
• What are Aggregated Amounts?
• How do I read the Cash Movements Summary?
• What is the difference between ‘Amount’, ‘AmountClose’ and ‘AmountOpen’?

Trading costs

• How can I claim back taxes on dividends ?
• Why am I being charged the full tax rate on a share dividend if I am signed up for Relief at Source?
• Where do I find the trading conditions and transaction costs of an instrument?
• Does Saxo offer tax relief on bond coupon payments?
• Where can I see the costs of a stock trade?

Technical support

• Touch ID login (Android)
• The platform is not loading data. What do I do?
• I get the message "Exposure cannot be increased due to client configuration". What should I do?
• Why do I see the error message 'Your language is not supported'?
• What are the SaxoTraderPRO technical requirements?
• Is there a web-based version of SaxoTraderPRO?