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  1. Saxo Hong Kong Support
  2. Technical issues

Technical issues

  • Technical requirements

    • What are the system requirements for SaxoTraderGO and SaxoInvestor?
    • What are the SaxoTraderPRO technical requirements?
    • Mobile App System requirements
    • SaxoTrader - Firewall/Proxy Communications
    • I can't find the SaxoTraderGO app in the Apple store
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  • Error messages

    • Why has my order been rejected?
    • Unable to submit my stock transfer request- error “the rate is invalid for the shares”
    • Why do I get the message 'You have insufficient cash in the account to make this trade'?
    • Why do I receive the error "Trade would exceed client exposure limitations"?
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  • Troubleshooting

    • SaxoTraderGO troubleshooting
    • SaxoTraderPRO does not start on Windows
    • Error:"An error occurred. Please contact customer support if this problem persists"
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  • Contact support

    • How do I contact Saxo?
    • How do I find my support tickets?
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Saxo Services & Products

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Losses can exceed deposits on margin products. Please ensure you understand the risks.

Saxo Capital Markets HK is a company authorised and regulated by the Securities and Futures Commission of Hong Kong. Saxo Capital Markets HK Limited holds a Type 1 Regulated Activity (Dealing in securities); Type 2 Regulated Activity (Dealing in Futures Contract) and Type 3 Regulated Activity (Leveraged foreign exchange trading) licenses (CE No. AVD061). Registered address: 19th Floor, Shanghai Commercial Bank Tower, 12 Queen’s Road Central, Hong Kong

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