SaxoTraderGO troubleshooting

Google Chrome 

Open Google Chrome 

Click on the control menu  > Settings > Privacy and security:

Go to Cookies and other site data > switch on  Allow all cookies under General settings

Close Google Chrome, reopen it and login to your account.

If the above does not solve your problem, please contact us and provide exact details of the problem (including screenshots when possible).

Mozilla Firefox

1. Go to the main menu > click on Options > go to Privacy & Security > Cookies and Site Data > Manage Exceptions...

2. In the Address of website field write www.saxotrader.com, click Allow and Save Changes

Now close the browser, reopen it and login to your account.

If the above does not solve your problem, please contact us and provide exact details of the problem (including screenshots when possible).

Safari

Open your Safari browser.

Select Safari on the Menu bar.

Go to Preferences.

Select Security from the list of options at the top of Preferences window.

In the Web content check options Enable plugins, enable Java and enable Java Script.

Select Privacy  - in the Cookies and website data select "Always allow". Untick “Prevent cross site tracking.

Close the window.

Now close Safari, reopen it and login to your account.

If the above does not solve your problem, please contact us and provide exact details of the problem (including screenshots if possible). 

Microsoft Edge

Cookies on Microsoft Edge are enabled by default.

Open your Microsoft Edge browser.

Go to  main menu > Settings > Privacy & security. Under Browsing data, go to Clear browsing data section and click on the button Choose what to clear. Choose Cookies and saved website data and click Clear. After the clearing is completed, restart your browser. 

If the above does not solve your problem, please contact us and provide exact details of the problem (including screenshots if possible).