To solve connectivity issues and improve the SaxoTraderGO performance, please follow these instructions. The guide focuses on our supported three browsers: Firefox, Safari and Chrome.
Google Chrome
Open Google Chrome
Click on the control menu 
> Settings > Show advanced settings (on the bottom of the page):
Allow Java Script and Cookies
Go to content settings > Java script > Allow all sites to run JavaScript (recommended)
In content settings > Cookies > Allow local data to be set(recommended)
Delete Browsing History and Cookies
While you are still in the advanced settings go to clear browsing data > select the requested time frame (we recommend "All time"), then mark Browsing history, Cached images and files and Cookies. Finally click Clear data.
Now close Google Chrome, reopen it and login to your account.
If the above does not solve your problem, please contact us and provide exact details of the problem (including a screenshots when possible).
Mozilla Firefox
Open your Firefox browser
Enable Cookies from Saxo
Go to the main menu 
> Options > Privacy & Security > History > choose "Use custom settings for history"
Under the Cookies and Site Data section, check the box "Accept cookies and site data" and click on Exceptions… and add the following addresses:
The issue should now be fixed after restarting Firefox.
Safari
Open your Safari browser
Select Safari on the Menu bar
Go to Preferences
Select Security from the list of options at the top of Preferences window
In the Web content check options Enable plugins, Enable Java and Enable Java Script
Select Privacy - in the Cookies and website data select Always allow
Close the window
Go back to Safari on the Menu Bar
Select Clear History and Website Data-Clear all history-and confirm your choice by clicking on Clear history.
Now close Safari, reopen it and login to your account.
Microsoft Edge
Open your Microsoft Edge browser.
Delete browsing history
Open Internet Edge, click on Settings and more (or press Alt + X) > Settings > Privacy & Security > Browsing data > Clear browsing data > Choose what to clear (choose what you want to clear, the more the better, at least „Cached data and files“ should be ticked) > Clear.
Enable cookies
Cookies should be enabled be default (Don't block cookies).
Now close Internet Edge, reopen it and login to your account. If the above does not solve your problem, please contact us and provide exact details of the problem (including screenshots if possible).