SaxoTraderGO troubleshooting

Google Chrome

Open Google Chrome

Click on the control menu  > Settings > Show advanced settings (on the bottom of the page):


Allow Java Script and Cookies

Go to content settings > Java script > Allow all sites to run JavaScript (recommended)

In content settings > Cookies > Allow local data to be set(recommended)


Delete Browsing History and Cookies

While you are still in the advanced settings go to clear browsing data > select the requested time frame (we recommend "All time"), then mark Browsing history, Cached images and files and Cookies. Finally click Clear data.

Now close Google Chrome, reopen it and login to your account.

If the above does not solve your problem, please contact us and provide exact details of the problem (including a screenshots when possible).

Mozilla Firefox

Open your Firefox browser

Enable Cookies from Saxo

Go to the main menu > Options > Privacy & Security > History > choose "Use custom settings for history"

Under the Cookies and Site Data section, check the box "Accept cookies and site data" and click on Exceptions… and add the following addresses:

www.onlinewebconnect.com

www.home.saxo

www.saxotrader.com 

Activate Java Plugin

Go to the main menu  > Add-ons > Plugins > locate the "Java Applet" plugin and click on the "Always activate" button to enable the plugin. Now completely close Firefox.

The issue should now be fixed after restarting Firefox.

Safari

Open your Safari browser

Select Safari on the Menu bar

Go to  Preferences

Select Security from the list of options at the top of Preferences window

In the Web content check options Enable plugins, Enable Java and Enable Java Script

Select Privacy  - in the Cookies and website data select Always allow

Close the window

Go back to Safari on the Menu Bar

Select Clear History and Website Data-Clear all history-and confirm your choice by clicking on Clear history.

Now close Safari, reopen it and login to your account.