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Note Before following any of the below instructions, please make sure that your device meets the system requirements listed here. |
To solve connectivity issues and improve SaxoTraderGO's performance, please follow the instructions provided below. The guide focuses on our web platform for PC and Mac. Please, make sure you have the latest browser version.
Google Chrome
Open Google Chrome
Click on the control menu 
> Settings > Privacy and security:
Go to Cookies and other site data > switch on Allow all cookies under General settings
Close Google Chrome, reopen it and login to your account.
If the above does not solve your problem, please contact us and provide exact details of the problem (including screenshots when possible).
Mozilla Firefox
1. Go to the main menu > click on Options > go to Privacy & Security > Cookies and Site Data > Manage Exceptions...
2. In the Address of website field write www.saxotrader.com then click Allow and Save Changes
Now close the browser, reopen it and login to your account.
If the above does not solve your problem, please contact us and provide exact details of the problem (including screenshots when possible).
Safari
Open your Safari browser.
Select Safari on the Menu bar.
Go to Preferences.
Select Security from the list of options at the top of Preferences window.
In the Web content check options Enable plugins, enable Java and enable Java Script.
Select Privacy - in the Cookies and website data select "Always allow". Untick “Prevent cross site tracking.
Close the window.
Now close Safari, reopen it and login to your account.
If the above does not solve your problem, please contact us and provide exact details of the problem (including screenshots if possible).
Microsoft Edge
Cookies on Microsoft Edge are enabled by default.
Open your Microsoft Edge browser.
Go to the main menu > Settings > Privacy & security. Under Browsing data, go to Clear browsing data section and click on the button Choose what to clear. Choose Cookies and saved website data and click Clear. After the clearing is completed, restart your browser.
If the above does not solve your problem, please contact us and provide exact details of the problem (including screenshots if possible).