The partnership between Lunar Bank A/S and Saxo Bank A/S will end effective November 15, 2026.
Your investment account is already held with Saxo Bank today. When the partnership ends, you will become a direct client of Saxo Bank and will log in directly through Saxo Bank instead of through Lunar.
You can already log in to SaxoTrader
You can already access SaxoTrader using the Saxo User ID you have received.
Need help? Remember to create a password by selecting Forgot password. Learn how in our article How can I change my password?
Still need help? Call us on +45 39 77 65 59
What does this mean for me?
- You become a direct client of Saxo Bank and will log in through Saxo Bank's investment platforms.
- You gain access to Saxo Bank's competitive Classic prices as well as a broader range of investment products and client service*.
- Your account will be subject to Saxo Bank's General Business Terms*.
- Any powers of attorney or access rights that Lunar has had to your investment account will cease.
Please note that your other banking products with Lunar, including payment accounts, cards, loans, and other standard banking products, are not affected.
Do I need to do anything?
No. Your investments, accounts, and cash holdings will continue unchanged with Saxo Bank.
How do I log in?
You can already log in to SaxoTrader using the Saxo User ID you have received.
The first time you log in, you will need to create a password by selecting Forgot password.
From November 15, 2026, you will also have access to SaxoInvestor, which is designed for investors who prefer a simple and intuitive investing experience. Read more below.
Please note that from November 15, 2026 you will no longer be able to access your investments through the Lunar app.
What is my password?
The first time you log in, you will need to create a password by clicking Forgot password on the login page.
What is my User ID?
You have received your Saxo User ID in an email from Lunar.
If you cannot find the email, you can select Forgot password on the login page. See our article: I can't remember my Saxo user ID or password. How can I retrieve them?
Need help? Call us on +45 39 77 65 59
Can I still log in and view my investments through the Lunar app?
No.
From November 15, 2026, you will no longer be able to access your investment account through the Lunar app.
To access your account, you must log in directly with Saxo Bank using your User ID.
You can log in via:
- Available now: SaxoTrader (web or mobile app)
- Available from November 15, 2026: SaxoInvestor (web or mobile app)
Can I use SaxoInvestor?
Yes.
From November 15, 2026, you will also have access to SaxoInvestor, which is designed for investors who prefer a simple and intuitive investing experience. You can use it on both desktop and mobile devices.
What happens to my investments?
Your investments remain in your account.
You do not need to sell any securities or make any changes to your portfolio.
What happens to my cash balances?
Any cash balances in your accounts remain unchanged and will continue to be available from November 15, 2026.
Will my pricing and terms change?
Yes.
Your account will be subject to Saxo Bank's General Business Terms*.
In addition, you will receive:
- Saxo Bank's competitive Classic prices*
- Access to a wide range of global exchanges, stocks, ETFs, bonds, and other investment products*
- Client service*
What happens to Lunar's access to my account?
From November 15, 2026, Lunar will no longer have access to your account.
Any powers of attorney or other access rights that Lunar has had will end as part of the transition.
Who should I contact going forward?
From November 15, 2026, you should contact Saxo Bank directly if you have questions about your account.
You are also welcome to call us on +45 39 77 65 59.
I have multiple sub-accounts. Will I have access to all of them?
Yes.
All accounts that move to the direct Saxo setup will be available through your Saxo User ID.
Can I still deposit and withdraw funds?
Yes.
This change does not affect your ability to deposit or withdraw funds from your accounts.
I am asked to update my account information. What should I do?
Some clients may be asked to update their account information when logging in to Saxo Bank for the first time.
If this applies to you, simply follow the instructions on the platform.
Until your information has been updated and approved, you will not be able to deposit funds into your Saxo investment account. Once submitted, we will process your information as quickly as possible.
Can I still access my historical reports?
Yes.
Historical account statements and reports will remain available through Saxo Bank's platforms.
Does this only affect my investments with Lunar?
Yes.
This change only affects your investment relationship and investment account with Lunar.
Your other Lunar banking products, including payment accounts, cards, loans, and other standard banking products, are not affected.