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  1. Saxo A/S Support
  2. Technical issues

Technical issues

  • Technical requirements

    • What are the system requirements for SaxoTraderGO and SaxoInvestor?
    • What are the SaxoTraderPRO technical requirements?
    • Mobile App System requirements
    • Saxo platforms - Firewall/Proxy communications
    • I can't find the SaxoTraderGO app in the Apple store
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  • Error messages

    • Why has my order been rejected?
    • Unable to submit my stock transfer request- error “the rate is invalid for the shares”
    • Why do I get the message 'You have insufficient cash in the account to make this trade'?
    • Why do I receive the error "Trade would exceed client exposure limitations"?
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  • Troubleshooting

    • I have a technical problem with your platform. What should I do*?
    • SaxoTraderPRO does not start on Windows
    • Problems with the SaxoTraderPRO workspace
    • Error:"An error occurred. Please contact customer support if this problem persists"
    • The platform is not loading data. What do I do?
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  • Contact support

    • How do I request support?
    • Where do I find my inbox?
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All trading and investing comes with risk, including but not limited to the potential to lose your entire invested amount.

Information on our international website (as selected from the globe drop-down) can be accessed worldwide and relates to Saxo Bank A/S as the parent company of the Saxo Bank Group. Any mention of the Saxo Bank Group refers to the overall organisation, including subsidiaries and branches under Saxo Bank A/S. Client agreements are made with the relevant Saxo entity based on your country of residence and are governed by the applicable laws of that entity's jurisdiction.

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