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  1. Saxo Bank A/S Support
  2. Technical support

Technical support

  • Technical requirements

    • What are the system requirements for SaxoTraderGO?
    • What are the SaxoTraderPRO technical requirements?
    • Saxo platforms - Firewall/Proxy Communications
    • What are Saxo platforms network environment requirements?
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  • Login

    • How to unlock my account?
    • Add extra security to your Saxo account login using an Authenticator
    • I forgot my User ID or the Password, how can I get them?
    • Touch ID login (iOS)
    • Touch ID login (Android)
    • Can I be logged into my account on more than one platform simultaneously?
    View all
  • 3rd party tools

    • Does Saxo offer the MetaTrader (MT4) platform?
    • Dynamic Trend + Saxo: The Complete Guide
    • MultiCharts + Saxo: The Complete Guide
    • TradingView + Saxo: The Complete Guide
    • Saxo’s OpenAPI for Excel + Market Data
    View all
  • Contact Support

    • How do I find my support tickets?
    • How do I request support?
    • How do I request an instrument to be added to the platform?
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  • Troubleshooting

    • Error:"An error occurred. Please contact customer support if this problem persists"
    • SaxoTraderGO troubleshooting
    • SaxoTraderGO troubleshooting for iPhone and iPad
    • I have technical issues with Saxo App on my Android phone, what can I do to resolve?
    • Can anti-virus software prevent me from installing SaxoTraderPRO?
    • A module in my platform doesn't work?
    View all
  • Error Messages

    • Why am I not able to trade certain ETFs?
    • Why do I receive an error "Trade would exceed client exposure limitations" ?
    • Why do I get the message 'You have insufficient cash in the account to make this trade'?
    • Why am I not able to trade certain instruments?
    • Unable to submit my stock transfer request- error “the rate is invalid for the shares”
    View all

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Saxo Services

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The value of your investments can go down as well as up. Losses can exceed deposits on margin products. Complex products, including CFDs and FX, come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs, FX or any of our other products work and whether you can afford to take the high risk of losing your money. 71% of retail investor accounts lose money when trading CFDs/FX with Saxo.

Trade responsibly
All trading carries risk. To help you understand the risks involved we have put together a series of Key Information Documents (KIDs) highlighting the risks and rewards related to each product. Read more

This website can be accessed worldwide however the information on the website is related to Saxo Bank A/S and is not specific to any entity of Saxo Bank Group. All clients will directly engage with Saxo Bank A/S and all client agreements will be entered into with Saxo Bank A/S and thus governed by Danish Law.

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